Contour Secure - Case Study

Secure Mental Health Facility – Pontypridd

Written by Josh Simpson | Aug 20, 2025 2:37:00 PM

Project:  Secure Mental Health Facility, Pontypridd 

Challenges: Rising costs and long lead times associated with full window replacement, combined with the need for a secure, ligature-resistant solution to improve patient safety in a mental health setting.

Solutions: Installation of bespoke ligature-resistant inset window protectors, fitted within the existing window reveals. The solution allowed the retention of original glazing while significantly enhancing safety and reducing disruption.

Outcome: The facility achieved enhanced safety, a discreet and secure finish, and approximately 60% savings compared to full window replacements, all while maintaining project timelines.

Background

The project was located at an adult mental health facility in Pontypridd, South Wales, undergoing full refurbishment across its main building and three self-contained one-bedroom units. These smaller units required an effective and secure window protection solution that didn’t involve replacing the existing glazing, which was proving costly and came with long lead times.

The appointed architects approached the Contour team to explore a more practical and budget-friendly option. They needed a product that could enhance safety, reduce risks, and meet the specific needs of a secure healthcare setting, all without extensive construction work.

The Challenges

Budget Limitations
The initial quotes for full window and door replacement exceeded the available budget for the smaller residential units. The client needed a more cost-conscious approach that didn’t compromise safety.

Lead Time Pressures
Long delivery schedules from the original supplier risked delaying the entire refurbishment programme. A solution was needed that could be manufactured, delivered, and installed within a much shorter window.

Patient Safety and Security Risks
The existing windows presented several vulnerabilities - potential escape routes, glass breakage, and opportunities to pass contraband. A secure, anti-ligature intervention was essential.

Design Sensitivity
The facility’s therapeutic environment required that all safety interventions remain discreet and non-intrusive. The new system needed to integrate seamlessly within the existing space.

Solution Implemented

Contour specified a series of ligature-resistant inset window protectors, each tailored to fit within the original window reveals. This retrofit solution retained the existing glazing, which allowed the client to save significantly on cost and avoid invasive construction.

Key features included:

    • Secure Compression Locks and Hidden Fixings
      Designed to reduce tampering while preserving a clean, low-profile finish.
    • Anti-ligature Design
      Smooth surfaces, no sharp edges, and tight joins helped minimise the risk of self-harm and injury.
    • IP3X Rated Anti-ligature Ventilation Grilles
      Precision-punched to limit the passage of small items without restricting airflow.
    • Customisable Layouts
      Bespoke vent placements tailored to the layout of each room, and a frosted finish for bathroom units to preserve privacy.
    • Adaptability
      A large, modular protector was created for one of the wider apertures, demonstrating the system’s flexibility.

Conclusion

This project demonstrates how Contour Secure’s window protection systems can provide a safer, more cost-effective alternative to full window replacement. The solution delivered on every requirement: patient safety, installation speed, aesthetic sensitivity, and value for money.

Could your facility benefit from secure, retrofit window protection?

Whether you're managing a refurbishment or simply want to improve safety in high-risk spaces, Contour Secure’s ligature-resistant window protectors offer a discreet and effective solution.

📞 Call us: +44 (0)1952 890158
📧 Email: sales@contoursecure.co.uk
🌐 Web: www.contoursecure.co.uk

Or speak to our team today about your specific project requirements.